Cancellation Policy

• Self-service: Go to Settings → Billing and click Cancel. No need to contact support.
• End-of-period access: Your plan remains fully active until the end of your billing period. You will not be charged for the next cycle.
• Reactivation: Click Keep current plan in billing settings before the period ends.
• Data retention: After cancellation your account reverts to the Free plan. Your data is retained, subject to Free plan limits.

• You may downgrade to a lower-tier plan at any time. Downgrades take effect at the end of the current billing period.
• You retain full access to your current plan features until the billing period ends.
• Downgrades can be reversed before the billing period ends.

WellingZen offers a 14-day free trial with no payment required upfront. If you do not subscribe before the trial ends, your account automatically reverts to the Free plan. No charges are incurred.

When you cancel or downgrade, any extra staff seats are removed at the end of the billing period.

• If a recurring payment fails, you will receive an email notification and a dashboard warning.
• You have a 7-day grace period to update your payment method.
• If payment is not resolved within 7 days, your account is automatically downgraded to the Free plan.

For cancellation-related questions, email support@wellingzen.com.